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The Retail Ombudsman

The Federation of Small Businesses

How do I return an item?

Returns, Refunds and Exchanges

Returned items must be received by us within 14 days of purchase of the items. Please return the items to:

Decorexi Ltd
58 Chiswick High Road
W4 1SY
United Kingdom

*We will exchange or refund items if they are returned in perfect condition in their original packaging. Please wrap items very securely and use registered delivery for your own protection. We cannot accept liability for goods lost or damaged in transport.

*For hygiene reasons, we cannot exchange/refund pierced items.

* Refunds are paid in Pound Sterling. Decorexi Ltd. cannot be responsible for any fluctuation in exchange rates and consequent loss of currency as a result. We would advise our customers to consider this before making any overseas orders.