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Home > Trade Information

Definition of 'Trade Customer'

Please Note:

To qualify as a Trade Customer, you must be purchasing goods for resale purposes.

New Trade Customers must complete in full our Trade Registration Form and provide proof of trading status by means of a company letterhead, VAT and company registration number. Details of two trade referees are also required.

Interior designers and architects may not necessarily meet our Trade Customer requirements; please contact us for further clarification.

Ordering

We operate a minimum trade purchase of £250 net per order policy.

Carriage paid orders are £350 net for accessories (e.g. perfume bottles, picture frames, jewellery boxes, etc.) and £750 net for furniture items. Orders under these amounts will be subject to a delivery charge.

Delivery

Drivers cannot leave vehicles unattended, so please do not expect them to take items directly upstairs or into your basement, etc. We provide a door-to-door service only.

Any special requests must be pre-booked and pre-arranged, and may be subject to extra charges.

Unfortunately it is not possible to state an exact delivery time as all our vehicles operate a multi-drop facility.

Payment

We do not operate a credit facility. All items must be paid for on collection or before delivery. Payment can be made by business cheque, cash, debit or credit card. Please make cheques payable to Decorexi Ltd.

All items remain the property of Decorexi Ltd. until paid in full.

Returns and Refunds

Damages and breakages must be notified to us in writing within three days of delivery. A credit note will be issued once goods are returned to us in their original packaging within seven days.